At Bulk Rakhi Store, we strive to provide you with the highest quality products and a seamless shopping experience. We understand that sometimes, despite our best efforts, you may need to return or exchange an item. To ensure a hassle-free return process, we have established the following return policy:

1. Eligibility for Returns:

– We accept returns for all non-customized rakhi products within 7 days from the date of delivery.

– To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received.

2. Non-Returnable Items:

The following items are not eligible for returns unless they arrive damaged or defective:

– Customized or personalized rakhi items.

– Rakhi products that have been used, altered, or damaged by the customer.

3. Returns Procedure:

If you wish to return a product, please follow these steps:

a. Contact our customer support team at care@bulkrakhi.com within 7 days of receiving the item to initiate the return process.

b. Provide the order number and a detailed reason for the return.

c. Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.

4. Return Shipping:

– If the return is due to an error on our part (e.g., wrong item sent, defective product), we will bear the return shipping costs.

– If the return is due to a customer preference (e.g., change of mind, wrong size/color ordered), the customer will be responsible for the return shipping costs.

5. Refunds/Exchanges:

– Once the returned item is received, inspected, and approved, we will initiate the refund or exchange process as per your preference.

– Refunds will be issued to the original payment method within 7 business days from the approval of the return. Please note that the time it takes for the refund to reflect in your account may vary based on your payment provider.

– In the case of exchanges, the replacement item will be shipped to you after the return is approved.

6. Damaged or Defective Items:

– If you receive a damaged or defective rakhi product, please inform us immediately within 72 hours of delivery.

– Provide clear photographs or videos showing the damage or defect along with your email to our customer support team.

– We will assess the situation and, if applicable, offer a replacement or issue a refund.

7. Cancellation Policy:

– Orders can be canceled within 12 hours of placement. After this period, the cancellation request may not be accommodated, especially for personalized items.

Please keep in mind that Bulk Rakhi Store reserves the right to refuse returns that do not meet the above criteria or do not comply with our return policy.

If you have any further questions or concerns regarding our return policy, feel free to reach out to our customer support team. We are committed to providing you with the best shopping experience and will be happy to assist you.

*Note: The above return policy is a general template and should be customized as per your specific business practices and requirements.*